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The power of dissent

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The best service that a company (striving
to become great – if it’s already good) can do to itself, is to allow dissent.
More than often the culture ‘my way or highway’ stems from the top, driven by
the success or falsely assumed success of entrepreneurs.
When God made man, it’s most unique
and efficient creation, he whispered into the man’s ear “you are my best and
most intelligent creation amongst all” and every human being lands on this
planet with this whisper embedded deep in ones consciousness and really
believes in God’s this statement.
And this belief forms the culture of most
organisations.
Culture of unilateralism in styles of
management, business decisions and decisions pertaining to asset management
(read HRM) embeds so deeply amongst one and all that it not only stifles
creativity but also embeds a deep sense of fear and everyone in the
organisation merely operates at a LCM level of creativity and initiative.
This is the best way to sow the seeds
of a below average organisation. Companies must work on its culture very early
in their existence because while the alleged change managers might profess and
sell their ability to make a difference, the difference is impossible to make-ever.
Culture is the hardest thing to change.
Dissent is great tool to cultivate
creativity. Allow the junior most guy to walk upto his senior and make the
stupidest suggestion and to disagree with something. Develop a culture where
everyone has a voice. Create platforms for people to ideate.
There are just 2 basic fundamentals
for the success and sustenance of an organisation. The happiness of its
associates and the satisfaction/delight of its customers. Everything else (topline,
bottomline, cost control, product lifecycle) are subsets of these 2 variables.
Google wasn’t made in a day. But it
was made in merely 10 odd years. That’s culture.
Success is a dangerous thing. It
makes seemingly smart entrepreneurs to believe that they can’t go wrong. 

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Manu Rishi Guptha

CEO and Founder - MRG Capital - SEBI Registered PMS

MBA (Warwick Business School, UK) with 25 years of senior management experience in the hospitality industry and Fund Management. Held top management position in a number of pioneering hotel projects. Successful track record in asset, financial and operational management, market development, stakeholder relationship - development and management, customer and human capital retention.

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